Terms
I aim to provide reliable, high quality work with clear communication and no surprises. The notes below simply explain how I operate so everything runs smoothly for both of us.
By instructing me to carry out work, you confirm that you have read and accepted the below policies:
1. Scope of Work
Work is carried out as agreed in writing by message, email or quotation.
If additional tasks are requested during the visit, I will confirm availability and any extra cost before going ahead.
If unexpected issues are discovered, I may pause work until we agree the next steps and any revised price.
2. Customer Responsibilities
The work area should be reasonably clear, accessible and safe to use.
Electricity, water and other necessary services must be available where required.
Please let me know about any known hazards, hidden services or structural concerns before work begins.
3. Existing Conditions
Many properties contain hidden defects such as weak plaster, ageing wiring, pipework or previous repairs.
I cannot be responsible for problems that arise due to the existing condition of structures, fixtures or fittings.
Where work involves attaching to walls, ceilings or floors, minor cosmetic disturbance can sometimes occur.
4. Care and Liability
I take reasonable care to protect your property and to carry out work to a professional standard.
Responsibility is limited to damage directly caused by proven negligence during the work.
I am not responsible for pre existing damage, normal wear and tear, deterioration over time or indirect losses.
5. Materials and Customer Supplied Items
Items supplied by the customer are installed with care, but I cannot guarantee their suitability, compatibility or long term performance.
If supplied items are faulty, incomplete or unsuitable, additional labour may be chargeable.
6. Estimates and Pricing
Quotes are based on the information available at the time of booking.
If site conditions differ significantly from what was described, I will discuss any necessary price adjustments before continuing.
Time based work is charged for the actual time spent, including preparation and tidy up.
7. Access and Delays
If I am unable to start or continue work due to access issues, missing materials or unsafe conditions, time may still be chargeable.
Rearranged visits may incur an additional call out charge.
8. Health and Safety
I reserve the right to refuse or stop work if conditions are unsafe or pose a risk to health.
Appropriate protective measures will be used where required.
9. Waste and Clean Up
A basic tidy of the immediate work area is included in all jobs
Removal of waste materials can be arranged in advance and may involve an additional charge.
10. Completion and Payment
Customers are encouraged to inspect the work on completion and raise any concerns straight away.
Payment is due on completion unless otherwise agreed.
Payment of the invoice confirms that the work has been completed to a satisfactory standard.
Last Updated: 27/02/2026
Insurance
All work is carried out with appropriate public liability insurance in place for your peace of mind.
I am insured under a Public Liability policy with U K Insurance Limited:
Policyholder: Marcus the Handyman
Business Description: Handyman
Policy Number: 703467959
Indemnity Limit: £1,000,000
Renewal Date: 25 November 2026
Business Description: Handyman
Policy Number: 703467959
Indemnity Limit: £1,000,000
Renewal Date: 25 November 2026
The policy covers manual work within the United Kingdom, the Channel Islands, the Isle of Man and the European Union where applicable. Non manual work is covered worldwide.
Policy certificate can be found here.